Refund Policy

This Refund Policy applies to all purchases made through the GOAT SMP store. By completing a purchase you agree to the terms below.

1. Nature of purchases

All items sold in the GOAT SMP store — ranks, Stars, bundles and any other package — are virtual, in-game items with no real-world monetary value. Because these items are delivered digitally and applied to your account immediately, purchases are generally non-refundable once delivered.

2. When we will issue a refund

We want you to be happy with your purchase. We will review a refund request in the following cases:

• Non-delivery: you were charged but your rank, Stars or items never arrived in-game after 24 hours and support could not deliver them manually.
• Duplicate charge: you were accidentally charged more than once for the same order.
• Unauthorised payment: the payment was made without the card/account owner's permission (see section 4).

3. When we cannot issue a refund

• You changed your mind after the item was delivered.
• You were banned, muted or otherwise punished for breaking the server rules — purchases are not refunded as a result of moderation action.
• You lost items in-game (death, theft, trades) or the server world was reset.
• A feature or perk was changed, rebalanced or removed as part of normal server updates.
• The request is made more than 14 days after purchase.

4. Chargebacks

Please contact us before opening a chargeback or payment dispute — most issues are resolved quickly. Filing a chargeback or PayPal dispute instead of contacting support may result in a permanent ban from the server and store, and the associated items being removed.

5. How to request a refund

Open a support ticket in our Discord or email support@goatsmp.com with your Minecraft username, the order ID from your receipt, and a short description of the problem. We aim to respond within 72 hours.

6. Contact

Questions about this policy? Reach us any time on Discord.